Perhaps as exciting as tile and grout cleaning are conference calls which drone on and on for hours.  (If you’ve been on one with me recently, I assure you I’m not talking about that call.)  It’s easy to see how details can be overlooked and simply forgotten while you’re updating Facebook, er, uh, “temporarily distracted.”  […]

My last two posts dealt directly with the COBRAS tool, an extremely powerful backup and restore utility which is mainly object orientated. Since it stores all information in a MDB format, there is another utility which will allow you to edit certain parameters before you do your restore. For instance, let’s say that a customer in […]

In my last post we looked at the ability of the COBRAS tool and two modes of backup using it.  This post will deal directly with alias changes and restore of Brief Case mode going from a Unity to a Unity Connection platform. At a high level, the restore process has three wizards in place […]

There may be compelling reasons for Enterprises to move to the Unity Connection product. The question to answer is: is there a sound way to move all the data from one system to another without losing any critical information like voice mails or subscriber recorded names or greetings? The answer in this case would be […]

In the previous post, we setup CME for Unity integration at the same headquarters site. Now let’s dive into the actual configuration that will have to be done on Unity side to register to the CME router. First we are going to have to go into a utility shown below called UTIM (Unity Telephony Integration […]

In this post, let’s see what the configuration parameters would be if we are using a CME router in the headquarters location and wanted to set up Unity voice mail support when the Unified Communication Managers are offline to continue voice mail operations. As a review on how ports are created in CUCM, one would […]

Global Knowledge Course Director and Lab Topology Architect Joey DeWiele, a specialist in Unified Communications, discusses the differences between Cisco Unity, Unity Connection & Unity Express. [youtube=http://www.youtube.com/watch?v=E6LRmWvUCtY]

There are various graphical user interface (GUI) applications that can be used in Cisco Unity that will assist in the administration, management, troubleshooting, reporting, and integration of Cisco Unity.  These tools are accessible via the Cisco Unity Tools Depot in Cisco Unity. When you launch Cisco Unity Tool Depot from the Unity program group on the […]

Excerpted from the “Integrating the Cisco Unified Presence Server in Your Unified Communications Network” white paper. You can download the entire paper from our Knowledge Center. 1. Cisco Unified Presence Server (CUPS) – This is the brain of the Presence architecture and works in almost the same manner that the Cisco Unified Communications Manager (CUCM) […]

Many corporations are looking at upgrading their current Unified Messaging solution from the 4 or 5.x release to the current 7.x version. If yours is one of them, however, you will need to look at how you are using the Unified Messaging product currently. If you are using Unity in a standalone configuration, ie you […]