In the previous post, we setup CME for Unity integration at the same headquarters site. Now let’s dive into the actual configuration that will have to be done on Unity side to register to the CME router. First we are going to have to go into a utility shown below called UTIM (Unity Telephony Integration […]

In this post, let’s see what the configuration parameters would be if we are using a CME router in the headquarters location and wanted to set up Unity voice mail support when the Unified Communication Managers are offline to continue voice mail operations. As a review on how ports are created in CUCM, one would […]

Presence is a real-time indicator of user availability that’s often integrated with a Cisco Unified Communication (UC) cluster. It integrates with calendaring, location, and workflow systems, allowing users to automatically share their status with others. Presence resides on a single or multiple servers depending on the number of users you want to provide presence capabilities for. […]

How many of you have ever used CME B-ACD (Basic Automatic Call Distribution)? This is a very popular feature within Cisco Unified CME for locations that don’t have the luxury of either having a Cisco Unity Express, Unity or IPCC Auto Attendant. Its purpose is to provide basic call handling service for incoming calls to […]

Over the past couple of years, I have encountered various customers and associates who have been under the assumption that Call Manager Express (CME) is, by far, a simple configuration. They feel that all it takes is just a few dial –peers, and with the help of the GUI interface, it’s all done. But when […]