When dealing with the Complainer you must understand that to them, life is one big complaint. Complainers typically either just want to vent, or they’re stuck in a rut. The first type of Complainer really doesn’t care about solutions; they just want someone to listen to them. They will come into your office in the morning, […]

In dealing with the Know-It-All, you need to be aware that typically, they have been around a long time, and they do, in fact, know a lot. So, make sure you know your stuff, because if you don’t, they will point it out very quickly. Your role is to recognize and respect them, but show them […]

Aahh, the Indecisive Staller. They don’t want to upset anyone, which really means that they want to please everyone. In their mind, the way to accomplish this is to never make a decision, which ends up upsetting everyone!

The Can’t Say No Person has a hard time saying no, especially as it relates to work assignments. They will attempt to undertake any assignment, even those given to them by people other than their own boss. Why would they do this? Some people really are afraid to say no. They are afraid to be seen […]

Snipers are the folks who hide in the back of room, making sarcastic or snide comments, always sniping, taking shots at everyone, constantly nit-picking. When dealing with them, think back to your high school classroom days: what would your teacher do with these guys? Most of the time, the teacher would call them out. For […]

When dealing with a steamroller, also known as the verbal “big bully,” stay calm. Typically, they are trying to “rile you up,” wanting you to elevate your emotions to their level. Don’t let them do it. Keep eye contact with them. Remain assertive. Let them go on and on, let them unwind. Then when they spool […]