Many companies begin the ITIL implementation by requiring most or all of their IT staff to attend a 2 or 3-day ITIL v3 Foundations certification course. Many companies require that the IT staff complete a certification test at the end of training. The v3 Foundations training provides a common understanding of the ITIL framework, the value of the service lifecycle approach, where IT can add value to the business, and a common language for a more accurate discussion.

ITIL® v3 is a collection of five books that’s now in its third generation (most recently released in 2007). It’s quite literally a library of the best practices for managing IT organizations and the services these organizations produce and deliver. ITIL’s ultimate goal is to describe how to manage IT as a business, guiding all IT activities from strategy to operations.

When most people hear the word “Certification”, dollar signs immediately begin dancing in their heads. While some certifications do command a higher salary, this isn’t true for all. With the recent completion of our annual IT Skills and Salary report, I thought it would be a great time to look at some of the more popular certifications — and their associated pay.

The ITIL qualification scheme is made up of several qualifications from Versions 1, 2, and 3, as well as complementary qualifications like Service Catalog. Each time you study for a new qualification and pass the required exam, you are awarded a certain amount of ITIL credits, which can be used to qualify for advance qualifications […]