The sun is setting on another ITSMF USA Fusion conference, and that means Fusion 2011 is almost over.

We attend conferences like this one for many reasons. It helps us understand where the market is heading. We better understand the needs of our customers. We network with our peers and build stronger relationships. We learn from our peers.

Today I attended the Fusion 2011 breakfast session covering the updates to the ITIL library recently released as part of the 2011 refresh. Several of the authors delivered the session and provided an overview of some of the more significant changes in the ITIL core books.

Conferences are important venues where technology professionals from various industries meet to exchange ideas, share knowledge, and build new connections.

This year’s itSMF USA Fusion 2011 conference begins today, September 25, 2011, and as several of us from Global Knowledge made our way to the conference, we spent a fair amount of time talking about it.

The Help Desk Institute (HDI) and the IT Service Management Forum (itSMF), which you are probably familiar with if you work in IT Service Management or ITIL, announced on Tuesday that they will work together to produce industry conferences in 2011 and 2012.