As the New Year begins, we should look for ways to make technology serve us better. As the world economy becomes more connected and more competitive than ever, we need to make our computer networks more secure, powerful andreliable. Upgrading your corporate desktops to Windows 7 helps make users more productive than they have ever been, but upgrading can also be a difficult and costly process.

Most corporations today are focusing on upgrading their current contact center from version 4.05 or 4.5 to the current 7.0(1) version UCCX system. However, before performing any upgrades you must conduct a thorough inventory of the current system and most likely will have to coordinate the Unified Communications Manager upgrade as well. 1) Inventory the system The […]

Last week I wrote about my attempts to upgrade Vista Home Premium to Windows 7 Ultimate. My clear preference is to do clean installations rather than upgrades but I decided to try an upgrade in order to see how well data and applications would fare. I immediately ran into difficulties due the fact that the PC […]

One of my core principles is that operating system upgrades are a bad idea, any problems the old OS had will be brought over to the new version. Better to do a clean install rather than a half-baked upgrade. But, sometimes rules should be tested, maybe bent a little… I recently had the task of […]

Are you thinking about upgrading your Cisco Unified Communication Manger (CUCM) Servers from 4.x to 6.x? Well, if you are, you sure aren’t the only one. Since the launch of 6.x many organizations are planning to upgrade to CUCM 6.x. The rush to upgrade, is mainly due to the new features 6.x offers: mobility, workspace […]